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How to schedule an appointment with your family doctor in Vitoria-Gasteiz (2026)

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Cost

Free

Free (National Health System)

Time at office

0 minutes (online or phone)

Estimated time

Appointment available in 1-3 working days for non-urgent cases

Quick summary

Guide for scheduling an appointment with your family doctor or general practitioner in Vitoria-Gasteiz, Basque Country. Online, by phone, and at the health center. Osakidetza — Basque Health Service in 2026.

Required documents

  • Health card (TSE or autonomous region card)

    Health card from the Basque Country or European Health Insurance Card (EHIC) if you are from another EU country.

  • ID card, passport, or NIE

    Patient identification document.

0 €
Free (National Health System) €0.00
€0.00
€0.00

: 2026

Step by step

  • 1

    Schedule appointment online via the Osakidetza — Basque Health Service website

    Go to official site

    In the Basque Country, scheduling an appointment with your family doctor is managed through Osakidetza (Basque Health Service). You can schedule appointments online on the Osakidetza website, by calling the phone number of your health center (available on the web), or via the Mi Osakidetza app. Osakidetza has health centers throughout the CAV with services in Basque and Spanish.

    !

    Expert tip

    "Save the Osakidetza website as a favorite for easy access to online scheduling."

  • 2

    Use the Mi Osakidetza app or call your health center directly

    Osakidetza does not centralize appointments via a single phone number: each health center has its own. Find it on osakidetza.euskadi.eus or manage your appointment from the Mi Osakidetza app.

    !

    Expert tip

    "The best times to call and avoid waiting are early in the morning (08:00-09:00) or late afternoon if the service is available."

  • 3

    Visit your local Health Center in person

    If you prefer or do not have digital access, go directly to the reception desk of your nearest Health Center in Vitoria-Gasteiz. The admission staff will give you an appointment with the doctor or refer you to a specialist if necessary.

    !

    Expert tip

    "For urgent cases (high fever, severe pain, new concerning symptom) do not request an appointment — go to the emergency room or call 112."

  • 4

    Use the Mi Osakidetza app (iOS and Android) for managing all your appointments

    The Mi Osakidetza app (iOS and Android) allows you to request, cancel, and check appointments, view medical reports, get prescriptions, and much more from your mobile device. It is free to download on iOS and Android.

    !

    Expert tip

    "With the app, you can see test results and diagnostic analyses without needing to call or visit the health center."

Offices and service points - Vitoria

Health Center — Vitoria-Gasteiz (find yours)

Search for your nearest health center in Vitoria-Gasteiz on Osakidetza — Basque Health Service’s website

Website or Mi Osakidetza app
Generally Monday to Friday 08:00 - 20:00. PAC (Continuing Care Points) provide urgent care 24/7.

Frequently asked questions

How do I schedule an appointment with my family doctor in Vitoria-Gasteiz?
In Vitoria-Gasteiz, scheduling a family doctor’s appointment is managed through Osakidetza — Basque Health Service. You can request it online on https://www.osakidetza.euskadi.eus/cita-previa-atencion-primaria, by calling the number of your health center (find it on osakidetza.euskadi.eus) or in person at the reception desk of your Center. The Mi Osakidetza app is also available for iOS and Android.
What’s the difference between a family doctor and emergency services?
A family doctor (or general practitioner) is your regular doctor for non-urgent consultations, chronic condition follow-up, and referrals to specialists. Emergency services are for situations that require immediate attention (severe pain, high fever, accident). Using emergency services for non-urgent issues can overwhelm the system.
Can I be treated in Basque at all Osakidetza centers?
Osakidetza guarantees the right to service in Basque at all its centers. If you wish, you can request a bilingual professional. The Mi Osakidetza app is also available in Basque.
Can I schedule an appointment for a family member?
Yes. You can schedule appointments for family members (children under 18, elderly people under your care) through the same channels. You will need their health card number.
How long do I have to wait to see my family doctor?
For non-urgent cases, the typical waiting time is 1 to 3 working days depending on demand in your area. If it’s an urgent matter but not severe enough for emergency care, you can request it as 'urgent' during your appointment.

This procedure in other cities

Official sources and useful links

This guide is for informational purposes only. Always check the official source for current information.