Procesli
ES EN

How to request a doctor appointment with your primary care physician in Bilbao (2026)

Verified on:

Cost

Free

Free (National Health System)

Time at office

0 minutes (online or phone)

Estimated time

Appointment available in 1-3 business days for non-urgent cases

Quick summary

Guide for requesting an appointment with your primary care physician or family doctor in Bilbao, País Vasco. Online, by phone, and at the healthcare center. System Osakidetza — Euskadi Health Service in 2026.

Required documents

  • Health card (TSE or regional health card)

    The health card from País Vasco or the European Health Insurance Card (EHIC) if you are from another EU country.

  • ID card, passport, or national identity document

    Patient identification document.

0 €
Free (National Health System) €0.00
€0.00
€0.00

: 2026

Step by step

  • 1

    Request appointment online via the Osakidetza — Euskadi Health Service portal

    Go to official site

    In Euskadi, your primary care physician appointment is managed through Osakidetza (Euskadi Health Service). You can request an appointment online on the Osakidetza portal, call the phone number of your healthcare center (available on their website), or use the Mi Osakidetza app. Osakidetza has healthcare centers throughout Euskadi providing services in Basque and Spanish.

    !

    Expert tip

    "Bookmark the Osakidetza website to easily access online appointment requests."

  • 2

    Use the Mi Osakidetza app or call your healthcare center directly

    Osakidetza does not centralize appointments at a single phone number: each healthcare center has its own. Find it on osakidetza.euskadi.eus or manage your appointment via the Mi Osakidetza app.

    !

    Expert tip

    "The best times to call and avoid queues are early morning (08:00-09:00) or afternoon if the service is available."

  • 3

    Visit your Healthcare Center in person

    If you prefer, or if you do not have digital access, visit the reception desk of the nearest healthcare center in Bilbao. The admission staff will give you an appointment with a doctor or refer you to a specialist as needed.

    !

    Expert tip

    "For urgent cases (high fever, severe pain, new concerning symptom) do not request a prior appointment — go directly to emergency or call 112."

  • 4

    Use the Mi Osakidetza app (iOS and Android) for all your appointments

    The Mi Osakidetza app (iOS and Android) allows you to request, cancel, and check appointments, view medical reports, obtain prescriptions, and much more from your mobile device. Download it for free on iOS and Android.

    !

    Expert tip

    "With the app, you can view test results and analytical data without having to call or visit the healthcare center."

Offices and service points - Bilbao

Healthcare Center — Bilbao (find yours)

Search for your nearest healthcare center in Bilbao on the Osakidetza — Euskadi Health Service search tool

Website or Mi Osakidetza app
Generally Monday to Friday 08:00 - 20:00. PAC (Continued Care Points) provide 24-hour emergency care.

Frequently asked questions

How do I request an appointment with my primary care physician in Bilbao?
In Bilbao, your medical appointments are managed through Osakidetza — Euskadi Health Service. You can request one online at https://www.osakidetza.euskadi.eus/cita-previa-atencion-primaria, by calling the phone number of your healthcare center (find it on osakidetza.euskadi.eus), or in person at the reception desk of your healthcare center. You can also use the Mi Osakidetza app (iOS and Android).
What is the difference between a primary care physician and emergency services?
A primary care physician (or family doctor) is your usual doctor for non-urgent consultations, chronic disease follow-ups, and referrals to specialists. Emergency services are for situations that require immediate attention (severe pain, high fever, accident). Using emergency services for non-urgent issues can overwhelm the system.
Can I be treated in Basque at all Osakidetza centers?
Osakidetza guarantees the right to receive care in Basque at all its centers. If you wish, you can request a bilingual healthcare professional. The Mi Osakidetza app is also available in Basque.
Can I request an appointment for a family member?
Yes. You can request appointments for family members (children under 18, elderly dependents) through the same channels. You will need their health card number.
How long do I have to wait to see my primary care physician?
For non-urgent cases, the typical waiting time is 1 to 3 business days depending on demand in your area. If the reason is urgent but not severe enough for emergency, you can request it as 'urgent' during the appointment.

This procedure in other cities

Official sources and useful links

This guide is for informational purposes only. Always check the official source for current information.